Five Techniques for Creating a Shared Stake in SuccessMarch 22, 2010
1. Practice exceeding others’ expectations. Every morning ask yourself, how can you “wow” somebody who is critical to your success? Do it, and meet with them face-to-face to express your appreciation. Then, engage them in a discussion on how your combined efforts are creating a better future. Ask them, “What synergies do you see in our work?” Listen and learn.
2. Engage others in conversation to discover their answers to these questions:
- What are your most pressing issues?
- What needs do you have that are not being met?
- What successes are you working toward?
- Who are your constituencies and what do they want?
- How do you differentiate yourself in the marketplace?
- What are you doing well, and where can you raise the bar?
Then, explore with them how these can be addressed through your efforts.
3. Call meetings to identify mutual goals. Then follow-up with regular progress reports showing the results of your efforts and the challenges you encounter. Work together to overcome obstacles and clear logjams.
4. Create a visible representation of success. Share it. Invite people to view the representation with you and think together on how objectives can be achieved.
This generates (a) a sense of inclusion among all who participate and (b) mutual ownership as everyone sees their thumbprints on the future.
5. Ask people to describe in detail the future state they are working toward. Go through the details with them and listen carefully:
- What does this future state look like? Describe it in detail. What will be different? What new capacity will emerge?
- How will you know it when it happens? What are the indicators you will look for? How will success be measured?
- What are the benefits to you personally? To the organization? What is the ROI (return on investment) for the effort?